All the returns sent to OBDCENTER, have to be prepaid by the client. Only returns based in the following circumstances will be accepted. Before sending the good, the client must contact with the client service department by e-mail (firstname.lastname@example.org) or phone (+34902106054), explain the problem of the faulty item and ask for its return. OBDCENTER will give the client a return document or RMA which has to be joined with the faulty item. The shipment has to be correctly packaged and protected from any knocks. It must be sent to the following address: Avda. Doña Ana, Nave 7 (Polígono Industrial 4ª Fase). postal code: 29130. City: Alhaurín de la Torre (Málaga) Spain .
The return policy of OBDCENTER is based on the following conditions:
The client has the right to desist from his purchase in seven days from the date of the reception of the product. This right only is valid when the shipped product is damaged since it is delivered.
Provided the product is faulty from the origin (from manufacturer), it will be changed by other unit with the same characteristics. The freight of the second product will be post-paid by OBDCENTER (only in national territory).
Regarding to those products under warranty used by the client, it will be applied the following conditions:
Every product has a warranty of 12 months. Those products whose outside appearance shows that they have been wrong used or they have been manipulated, opened or damaged, will not be under guarantee.
Broken goods under guarantee will be repaired by our Technical Department or changed by a new one and they will be sent to the client in a period of one week. Delivery costs will be responsibility of OBDCENTER. If none of these options is possible, the product will be changed by other one of the same characteristics.
If our Technical Department checks the interface and detects that the good doesn't have the problem described by the client, the good will sent back to the client with carriage forward.
In those cases in which the good is broken because of a bad use, OBDCENTER reserves the right to repair or change it. In this case, the repair will be made after the acceptance of the estimate by the client.
Every return has to be made with charges prepaid by the client. OBDCENTER will not accept any return with carriage forward, unless it has been agreed by both sides. Returns can be sent by any shipping method, but OBDCENTER recommend to use certificated national post. OBDCENTER has a specialized technical team ready to aid their clients with the utilisation of the products and advise them in the best choice of the product.